2.1. Information we collect automatically through Teltonika websites, services, applications or our emails

When you visit our website such as https://teltonika-iot-group.com/, interact with our emails, use our service or use our mobile applications we use cookies to collect certain information automatically from your browser or device through the use of cookies and pixels from tools such as Google Analytics and Google Ads. Our use of cookies is discussed in more detail in our cookies policy which is available here. More details about automatically collected analytics data read in 3.1Analytics.

The information we collect automatically includes:

persistent identifiers (IP addresses, browser type, Internet Service Provider (ISP), referrer URL, exit pages, operating system, date/time stamp);
diagnostic data (mouse movement, searches, visited web pages)
approximate location (e.g., nearest city or town);
log data (our web servers keep log file that record data each time a device access them).

We use this information for conducting analytical and profiling activities, which include improving the efficiency of our internal processes and procedures and overall quality of the products and services that we provide, and creating customer profiles to prepare relevant products and services.

Legal basis for collecting this information is our legitimate interest to improve products, services or offerings to give our clients, site visitors could get best possible experience.

2.2. Information we receive from you

The personal information we receive about you depends on the context if your interactions with Teltonika, what choices that you make, including your privacy settings.

2.3. Direct marketing

We use your email which you provide when subscribing to our newsletter or when you send us an enquiry for the purpose of sending you our updates, offers and other marketing material. We may also ask you to complete a customer survey or send other messages related to our business.

Legal basis to use your email for this purpose is your consent, when you provide your email address by subscribing to our newsletter, or our legitimate interest to expand our business and inform our customers about news related to Teltonika, when you provide your email to us for using our services.

You may disagree with such use of your email at any time by clicking “unsubscribe” in the message you receive from us.

2.4. Remarketing

We use LinkedIn and Facebook tags on our websites. These tools allow us to analyse the interaction between our websites and these social networks. Personalised user data may be used for remarketing purposes on these platforms. The legal basis for the use of this data for remarketing purposes is your consent, which you express by accepting our privacy policy.

2.5. Management of client relationships and related processing

Teltonika’s focus is the B2B market, but we must collect personal data of employees or representatives of our clients.

If you act in the capacity of an employee or a representative of our client (or a potential client) and communicate with us or otherwise have relations with us, we may process your contact and other details such as first name, last name, job title, organization, phone number, email address, payment identifiers, and any other personal information you provide to us in your communication (alone or in combination with other data we source) for various purposes relating to our business activities, such as:

to enter into a sales or service contract with you or the organization for which you work;
to communicate with you in relation to the contract we have entered into with you or with the organization for which you work;
to bill and collect money owed to us by you (or the client you represent). This includes sending you emails, invoices, receipts and alerting you if we need to clarify information about payments;
to follow up after correspondence (live chat, email or phone inquiries);
to communicate with you about our products and provide customer support;
to verify financial transactions and undertake compliance screening checks;
to cooperate with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal data;
to protect personal property or ensure safety, and pursue remedies available to us and limiting our damages;
to share content of your communication with our customer services representatives to ensure we deliver high-quality service, assist in the training and development of Teltonika representatives, and generally improve our customer service to you.

We may collect personal information about you (e.g., your position, specialty and publications) from publicly-available resources and combine it with personal data we have collected about you, to enhance our customer profile of you in support of our sales and marketing activities.

Depending on the specific actions we take during use of your personal data, processing of your personal data is based on one of the following legal bases, i.e.:

when processing is necessary for the performance of a contract or in order to take steps at prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is necessary for the purposes of the legitimate interests pursued by us or a third party. Most commonly, we process personal data to pursue legitimate interests of improving, maintaining, providing, and enhancing our technology, products, and services, and ensuring the security of the products and services, as well as supporting our marketing activities;
when you give us your consent.

2.6. Provision of our services

When you use our services, the data controller of your personal data is generally your employer or other entity which is using our products and services. In these cases, we generally act as the data processor in accordance with the data processing agreement concluded as part of our agreement with the customer regarding provision of service.

However, there are certain limited types of personal data which we process in the capacity of a data controller. When you use our product service platforms, we may automatically collect or receive certain information about your device and usage of the service. We use cookies and other tracking technologies to collect some of this information. The personal data we collect may include:

account log-in credentials (such as your email address, username and password);
user experience data (user interaction with the system, such as your visited pages or mouse movements);
device information (your IP address, your operating system, your browser ID, and other information about your system and connection);
log data (our web servers keep log files that record data each time a device accesses those servers and the nature of each access, including originating IP addresses and your activity in the service (such as the date/time stamps associated with your usage, viewed pages and files, searches and other actions you take);
movement data;
other service-related data.

We use the aforementioned personal data in order to enable you to use our services and functionality of Teltonika products and systems. We may also use the personal data to conduct usage analysis, implement improvements, and make business decisions. The personal data may also be used to provide you with service support and ensure stability of our service.

The legal bases we rely on to process data for the above mentioned purposes are necessity to perform contract (when we seek to ensure availability and functionality of our services) and our legitimate interests to improve our services (when we conduct usage analysis).

2.7. Crowd-support forum

When you register and use our Crowd-support forum available at website of any Teltonika group company, in addition to automatically collected data, we will collect and process your username, e-mail address, password, and other data you provide to us, such as the duration of membership, type of membership, your name, location, personal site, activity data and any other data you voluntarily provide.

If you post questions on the Crowd-support forum or answer other users’ questions and provide any personal data in such questions or answers, we will process any such personal data you voluntarily provide.

The legal bases to process this data are the necessity to perform contract, i.e., to carry out our obligation to provide you with functionality of the Crowd-support forum, and our legitimate interest to ensure collection of relevant activity data in order to secure availability of the Crowd-support forum, and to generally manage it, and improve it.

Your username and non-private activity data as well as the questions and answers you post on the Crowd-support forum will be available publicly and may be accessed by other registered and non-registered users of the Crowd-support forum.

Policies & Certificates

Integrated management system policy

Cookies Policy

DATA PROCESSING AGREEMENT

TELTONIKA TERMS OF SERVICE

RECRUITMENT DATA POLICY

Privacy Policy

Product maintenance policy

Code of conduct