TECHNICAL SUPPORT ENGINEER

Teltonika Networks is a rapidly growing IoT technology company manufacturing professional network connectivity equipment for international markets. Our experienced team quickly and effectively responds to changing market needs and offers reliable, safe and easy-to-use solutions for such areas as Industry 4.0, Smart City, and Green Energy.

Being a part of Teltonika IoT Group, we strive to become a global leader in developing and manufacturing unique IoT solutions that help people. We are open-minded and ready to establish the best environment for creative and ambitious professionals who are eager to join a company that creates a high added value for the world.

We are proud of working on made-in-Lithuania products and are looking for a Technical support engineer to contribute to successful growth of Teltonika Networks.

YOUR WORKING DAY

All communication with customers is conducted via our Ticketing system. A typical working day for the first year will consist of the following:

• advising our customers in all matters regarding Teltonika Networks production, ranging from most basic information inquiries to technical in-depth assistance;
• resolving our customers technical issues, either on your own, or with the help from developers, related to Teltonika Networks production, be it configuration, firmware/software or other issues;
• preparing documentation for internal and external use (e.g. Teltonika Wiki);

EXPECTATIONS FOR THE CANDIDATE

We hope you are a responsible, communicative and analytical person. The candidate will be able to work successfully if the following requirements are met:

• higher or equivalent technical / engineering education (may be a final year student);
• good English language skills (advanced user level), knowledge of other languages ​​is an advantage;
• good communication skills and etiquette both in speaking and writing;
• ability and willingness to help others;
• capability of working in a fast-paced environment;
• basics in Computer Networking;
• ability to form technical documentation;
• prior experience in Customer Service is an advantage.

WE OFFER

• work with projects and solutions that create value for the client;
• professional development in the IoT sector;
• dynamic environment in an ambitious team;
• assistance and training from specialists in their field;
• possibility to go on business trips;
• vertical and horizontal career opportunities.
• standard, semi-flexible working hours.

WAGE

Base (tariff) salary ranges from 7 Eur / hour. up to 10 Eur / hour. (~ 1050 Eur – 1580 Eur) before taxes, depending on experience and competence.

_{*In an employment agreement we specify and define fixed (tariff) hourly salary rate before taxes.}