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Product maintenance policy Product maintenance policy CONTACT US Updated 2022 03 30 Product maintenance policy FIRMWARE UPDATES Firmware updates are an essential part of maintaining network devices. They not only secure your devices but also ensure continuous improvements in functionality, stability, and performance. Security Enhancements Firmware updates address security vulnerabilities identified in earlier versions. These vulnerabilities could be exploited by hackers, putting your network at risk. By regularly updating your firmware, you protect your network from malware, ransomware, data breaches, and other cybersecurity threats that could arise from outdated software. Security updates often include encryption enhancements, making it more difficult for unauthorized parties to intercept or manipulate your data. Performance Improvements Updates correct software bugs that may degrade device performance, ensuring smooth operation. Enhancements may improve memory usage, processing speed, and overall device responsiveness. By resolving performance issues and bugs, firmware updates help to avoid unexpected downtimes or device malfunctions, maintaining network stability. Feature Updates Each firmware update may introduce new features and capabilities, giving users access to the latest tools and network functionalities. New firmware may allow for more granular control over device settings, offering improved customization and network management options. Updates may introduce compatibility with newer technologies, ensuring your devices work seamlessly with the latest hardware and software solutions. Compliance and Compatibility Staying up to date with firmware ensures that devices remain compliant with evolving regulatory requirements, such as cybersecurity laws and data protection standards. Firmware updates ensure that devices maintain compatibility with industry standards, protocols, and certifications, such as ISO and IEEE standards. As your network infrastructure grows, keeping firmware updated ensures that all devices communicate effectively and remain compatible with each other. PROPER DEVICE INSTALLATION AND CARE Proper installation and maintenance of network devices are key to ensuring their longevity and preventing hardware failures. The following section outlines the requirements for setting up and maintaining your devices. Devices should be securely mounted. Ensure that routers, gateways, and switches are properly affixed. Devices should not be left to move freely or placed in unstable locations where they can fall or be damaged. Proper ventilation is crucial for the efficient operation of networking equipment. Ensure that devices are placed in ventilated areas to prevent overheating. Avoid stacking devices on top of each other and ensure there is adequate space around each device for air circulation. Place devices in environments that are free from excessive dust, moisture, and extreme temperatures. Avoid placing equipment in areas with direct sunlight or near heat sources. Maintaining an optimal environment will help extend the lifespan of your devices. Use appropriate cable management techniques to organize and secure cables connected to your devices. This not only ensures a tidy setup but also prevents accidental disconnections and reduces the risk of physical damage to the cables and connectors. Ensure that devices are connected to a stable and reliable power supply. Surge protectors or uninterruptible power supplies (UPS) can be used to protect against power fluctuations and outages. CLIENT RESPONSIBILITIES To ensure the ongoing security and performance of networking devices, clients have an active role in keeping devices updated and properly maintained. Regular Firmware Updates Clients should check for firmware updates at least once a quarter to ensure they are running the latest version. This helps avoid security risks and ensures optimal performance. Methods to Check Updates Visit our Firmware & SDK Downloads page for the latest updates. Subscribe to our newsletter to receive the latest firmware updates notifications directly to your inbox. During the initial setup of your device, you will be prompted to subscribe to our new firmware version newsletter. For routers and gateways , starting from firmware version 00.07.07.1, the device WebUI displays notifications about new firmware and modem version availability. This also applies to switches beginning with firmware version 00.01.02. Navigate to the System -> Firmware window in the WebUI to find the latest device and modem firmware versions available on the server. From firmware version 00.07.09 onwards Navigate to Services -> Events reporting, there you can configure the events reporting functionality to receive notifications about new firmware versions. If you use our Remote Management System (RMS), you will receive notifications about new firmware version availability. Our Teltonika RMS and Teltonika RutOS applications will notify you about new firmware version availability. Teltonika RutOS on App Store Teltonika RMS on App Store Teltonika RutOS on Google Play Teltonika RMS on Google Play Security Best Practices Clients should follow security guidelines whenever a device is exposed to the internet in some way. Before performing any firmware update, clients should back up their device configurations and ensure all upgrade procedures are followed as per the device's user manual to avoid losing custom settings in the event of an update failure. After firmware updates, it is important to test the device’s performance and ensure that all systems are functioning correctly. Clients are responsible for ensuring the proper installation of devices by following the guidelines provided and seeking professional installation services when necessary. In case of any issues or uncertainties related to firmware updates contact our technical support team for assistance. COMPANY DISCLAIMER TELTONIKA NETWORKS UAB is not responsible for any performance issues, security breaches, or malfunctions that result from the failure to update firmware regularly. Clients are solely responsible for ensuring their devices are running the most up-to-date firmware versions to protect their networks and maintain optimal device performance. Support for devices running outdated firmware may be limited or unavailable. In such cases, clients may need to update their firmware before receiving full support services. TELTONIKA NETWORKS UAB strives to deliver high-quality, reliable firmware updates for all products. Minor bugs or imperfections that do not substantially affect the overall performance, functionality, or security of the product do not warrant claims for refunds, compensation, or damages. In the event of any critical issues or those affecting product performance or security, we will take appropriate measures to provide fixes or updates through future firmware releases. Clients are encouraged to regularly update their devices to ensure the best possible performance and to report any significant issues to our technical support team for prompt attention. Firmware and its updates are the intellectual property of TELTONIKA NETWORKS UAB and protected under copyright law. Copying and distribution of the firmware and its updates outside TELTONIKA NETWORKS UAB products is an infringement of copyright and is subject to liability. Clients also shall not, and shall not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of any firmware. This prohibition includes but is not limited to any efforts to modify, adapt, create derivative works from, or otherwise exploit the firmware in a manner not expressly authorized by TELTONIKA NETWORKS UAB.

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Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA NEXT WEBINAR Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Tuesday, 27 January 2026 at 9:00:00 UTC REGISTER 20 DAYS 01 HOURS : 25 MINUTES : 17 SECONDS Is your network keeping up with enterprise Wi-Fi demands? Join Mantas Pranckūnas, the mind behind our enterprise ecosystem and RMS, for a focused session on the official launch of the TAP400 – the Wi-Fi 6 Access Point built for high-stakes connectivity. Why attend? First Look: Get an exclusive breakdown of the TAP400’s specifications. The "Why": Learn how we designed this AP within Teltonika’s open ecosystem to solve real-world network hurdles. Enteprise Integration: See how the TAP400 acts as a vital organ in your SMB infrastructure. Don’t just build a network – build an ecosystem. webinar_id SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING Elevate Network Control with the SWM28-series Managed Switches and RMS (Americas) Name S. +1 Speakers en RECORDING

Introducing the ATRM50 – Rugged 5G Router for Transportation APAC Exclusive - Introducing the ATRM50 Thursday, 14 August 2025 at 0:00:00 UTC Register Join us as we unveil the ATRM50, Teltonika’s new 5G router built for transportation. During the webinar, you’ll be able to: • Explore how M12 connectors and dual SIM with eSIM ensure resilient connectivity in moving vehicles. • Learn how automatic failover keeps critical systems online. • Find out how 3.4 Gbps 5G speeds deliver fast and stable connectivity for transport applications. • Understand how railway certifications and remote management with RMS ensure safety, reliability, and control in transportation environments. • Discover other key features such as GNSS tracking, integrated mounting, ignition detection, and more. Be among the first to explore what makes the ATRM50 a game-changer in transportation! Register now to secure your spot in the webinar. Coming soon Webinar recording will be uploaded shortly SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

September is here, and it is time to catch up! Let's review and refresh our ideas with a selection of the most compelling use cases and success stories from our clients! Join us for an hour to discuss the latest topologies, real-life installation photos, the latest news straight from the sales floor, and most importantly - the business opportunities these use cases may present! 2021 Use Cases - September Thursday, 30 September 2021 at 15:00:00 UTC Register September is here, and it is time to catch up! Let's review and refresh our ideas with a selection of the most compelling use cases and success stories from our clients! Join us for an hour to discuss the latest topologies, real-life installation photos, the latest news straight from the sales floor, and most importantly - the business opportunities these use cases may present! SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

Essential Level 2 Teltonika Networks Technical Training Thursday, 11 November 2021 at 10:00:00 UTC Register More than a year ago, we introduced Essential Level 1 Teltonika Networks Technical Training. During that year, more than 110 technical engineers participated and gained valuable information. For those who wish to deepen their knowledge some more, we got exciting news today! We are launching Level 2 Technical Training that will cover Teltonika Networks device configurations in more depth. Join this live online training to learn how to configure our devices and understand how specific features can be used while seeing them in action. SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

Read about Teltonika Networks' Certification Program for in-depth training on IoT devices and solutions, enhancing skills in technical and sales aspects. NETWORKING PRODUCTS CERTIFICATION TRAINING Choose from two distinct training routes to empower your teams with in-depth knowledge of our connectivity products and market landscape, or to delve deep into their technical aspects. LOGIN CREATE AN ACOUNT TRAINING CERTIFICATION Gain official Teltonika certification, equipping your teams with proven expertise for successful consultative sales and comprehensive technical support. DEDICATED PARTNERSHIP Beyond just product sales, our commitment is to your ongoing success. We provide continuous support and resources, empowering your teams to confidently and effectively apply their certified knowledge in daily work. MAXIMIZED POTENTIAL In a rapidly evolving and competitive market, expert-level training is crucial. Equip your customer-facing teams to confidently leverage our devices, overcome challenges, and maximize every opportunity. CUSTOMER LOYALTY Having in-depth product and market knowledge will help your technical and sales teams engage in more meaningful conversations, better understand their clients' problems, and build trust. The Strategic Value of Teltonika Training The Teltonika Certification is delivered through two distinct programmes: Product Training and Technical Training. Each is designed to equip you with specialized knowledge and practical experience of Teltonika networking products, ensuring both technical staff and sales teams gain the expertise essential for success. Through our Product Training, participants will gain robust product knowledge, covering device functionalities, real-life application scenarios, and understanding the competitive landscape. Our Technical Training delves deeper, focusing on intricate technical details, troubleshooting, and advanced system configurations, empowering your teams to manage complex implementations. These two programmes ensure our clients gain the essential knowledge needed to fully leverage our connectivity products, helping unlock the full potential of your solutions. Products training Our Product Training is designed to equip your teams with comprehensive knowledge of Teltonika connectivity products. Focusing on their features, applications, and market positioning, this training ensures you can confidently articulate product value and leverage solutions in diverse scenarios. Training level 1 Key facts // Three-day training (total of 18 hours) // Format: live discussion via Microsoft Teams // Up to 10 participants per session // Followed by an examination Download flyer Agenda highlights // Three-day training (total of 18 hours) // Format: live discussion via Microsoft Teams // Up to 10 participants per session // Followed by an examination Technical training The Technical Training provides in-depth instruction on the technical aspects of Teltonika networking products. Geared towards technical personnel and integrators, this training covers detailed configuration, deployment, troubleshooting, and advanced system management, ensuring effective solution implementation. Fundamentals Download flyer Networking Key facts // Two-day training (total of 12 hours) // Live training at our Vilnius office // Up to 10 participants per session // Followed by an examination Download flyer Agenda highlights // Network concepts and architecture // Protocols: the backbone of communication // Wireless technologies and standards // Hands-on training and device configuration RMS fundamentals Key facts // Two-day training (total of 8 hours) // Live training at our Vilnius office // Up to 10 participants per session // Followed by an examination Download flyer Agenda highlights // RMS description // RMS usage // RMS administration // Hands-on training Mobile technologies Key facts // Two-day training (total of 10 hours) // Live training at our Vilnius office // Up to 10 participants per session // Followed by an examination Download flyer Agenda highlights // Mobile technologies overview // Mobile hardware // Mobile connection troubleshooting // Mobile device configuration Lorem ipsum WEBINARS Access Webinars Lorem ipsum USE CASES Explore Use Cases Lorem ipsum WIKI kNOWLEDGE BASE Access Wiki Lorem ipsum PRODUCT SUPPORT Find Support FAQ Get answers to your questions about our Certification Training, covering programme structure, eligibility, examination details, registration, and more. Who is eligible to participate in the Certification Training? The Certification Training is exclusively available to our clients who have a valid Non-Disclosure Agreement (NDA) with Teltonika. What is the purpose of the Certification Training? The training is designed to enhance knowledge of Teltonika networking products through structured sessions that include theoretical and practical components. Is the Certification Training free or paid? This is a paid training. Payment must be completed at least 3 days before the training date. If payment is not received on time, the registration will be automatically cancelled. How can clients register for the training? There are two registration methods: -Your dedicated sales manager can register you and create your account. -If you already have an account, you can register yourself for your desired training. When is the payment due? Payment must be completed at least 3 days before the training. Failure to make payment on time will result in automatic cancellation of the registration. Will I receive updates about registration changes? Yes, you will receive automatic notifications for every change made during the registration process. What types of training are available? The Certification Training includes the following modules: -ONLINE Technical Training Fundamentals: 15-hour training over 3 days focused on configuration, troubleshooting, and networking basics. -LIVE or ONLINE Networking Technical Training: In-depth exploration of networking, communication protocols, and hands-on exercises. -LIVE or ONLINE RMS Fundamentals: Covers Teltonika’s Remote Management System, integration, API usage, and secure device management. -LIVE or ONLINE Mobile Technologies: Covers mobile systems, troubleshooting, and configuration of mobile devices. -Product Training (Non-technical): Focused on product knowledge, use cases, and RutOS – ideal for sales and business teams Does Product Training include technical configuration or troubleshooting No, Product Training focuses on commercial and use-case knowledge. It does not cover technical configurations or device troubleshooting. What is the format and duration of Product Training? -Duration: 1-day session (5 hours) -Format: Interactive discussion (not a webinar) -Platform: Microsoft Teams -Group Size: Up to 12 participants Who can I contact if I have more questions? For any additional questions, please reach out to your dedicated sales manager or contact us via our website's contact page: https://teltonika-networks.com/about-us/contacts#contact-form .

Представляем Вам две новинки - RUT360 и TSW110. Присоединяйтесь к нам, чтобы познакомиться с новым компактным маршрутизатором LTE Cat 6 и неуправляемым коммутатором L2. Узнайте, как эти два разных продукта могут расширить возможности Вашего бизнеса, и ознакомьтесь с реальными сценариями использования с представленными топологиями. ВСТРЕЧАЙТЕ ДВА НОВЫХ УСТРОЙСТВА - RUT360 и TSW110 Thursday, 18 February 2021 at 6:00:00 UTC Register Представляем Вам две новинки - RUT360 и TSW110. Присоединяйтесь к нам, чтобы познакомиться с новым компактным маршрутизатором LTE Cat 6 и неуправляемым коммутатором L2. Узнайте, как эти два разных продукта могут расширить возможности Вашего бизнеса, и ознакомьтесь с реальными сценариями использования с представленными топологиями. SPEAKERS Questions & Answers Здравствуйте! Где можно посмотреть предыдущие Вебинары? Все предыдущие вебинары доступны на нашем сайте И на YouTube-канале . WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Thursday, 11 December 2025 at 14:30:00 UTC Register Únase a nosotros en un seminario web exclusivo en el que presentaremos Teltonika Calyx, nuestro primer producto de la serie de sistemas integrados, diseñado para proporcionar una conectividad móvil estable y de alto rendimiento a Raspberry Pi 4 y 5. Descubra la gama completa: · Calyx 5G: creado para las aplicaciones interactivas y con gran volumen de datos más exigentes. · Calyx 5G Recap: un producto revolucionario para el sector industrial, que ofrece la fiabilidad y la baja latencia del 5G sin la complejidad y el coste del 5G completo. · Calyx 4G: ideal para implementaciones de gran volumen que requieren una cobertura global fiable y un ancho de banda bajo a medio. Sea uno de los primeros en descubrir cómo Teltonika Calyx está revolucionando el campo de los sistemas integrados. Regístrese ahora para asegurar su plaza. ¡Sea uno de los primeros en conocer de primera mano el futuro de la conectividad integrada! SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Elevate Network Control with the SWM28-series Managed Switches and RMS (Americas) Name S. +1 Speakers en RECORDING

Join this Teltonika webinar and learn about the new DAP140 and DAP142 industrial access points and NTP001 NTP server. EXPLORING THE DAP140, DAP142 WI-FI APS & NTP001 NTP SERVER Wednesday, 5 February 2025 at 7:00:00 UTC Register Teltonika’s first networking devices for 2025 are the DAP140 and DAP142 industrial access points and NTP001 NTP server—the first of its kind in our portfolio. Join Head of Operational Marketing Projects, Andrius Unikas, and Operational Marketing Projects Executive, Pranas Aksamitauskas, on this webinar as they unveil these new products and explore their features, capabilities, and use cases. SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

Online security must always be the highest priority, and lately, even more so than ever. The scale of damage made by a security breach could be way more significant than you ever thought. The awareness of IoT security has increased to another level due to recent global events. In this webinar, we will present a checklist of required measures to improve network security and prevent cyber threats. Keep your network safe - the essentials of cybersecurity Wednesday, 30 March 2022 at 8:00:00 UTC Register Online security must always be the highest priority, and lately, even more so than ever. The scale of damage made by a security breach could be way more significant than you ever thought. The awareness of IoT security has increased to another level due to recent global events. In this webinar, we will present a checklist of required measures to improve network security and prevent cyber threats. SPEAKERS Questions & Answers There are some examples from device manufacturers in other countries (example: Routers) with built in features to send Your data to 3rd unknown party or back to themselves. How do we get to know about it? How do we know where our data is being sent? What tools should be used to prevent this in case we want to continue using the device, but keep our data secure? With Teltonika Networks devices, it is possible (using TCP dump) to capture communications packets, which went in and out of the router WAN interface. Later with tools like 'Wireshark', you can analyze traffic and block unwanted communication in the firewall. Another option is to look for publicly available research about devices security and take action by disabling data sending or blocking traffic in the firewall. How can i convince myself that my hosting provider has a high level of protection against cyberattacks? Is there any certification/qualification ? A good practice is talking with providers about their capabilities and mitigation plans for different cyberattacks. Also, check publicly available information about the hosting provider and its track records. Is there a best practice guide for security config of teltonika routers for application types, i.e. polling data logger (PC) via public IP? Teltonika Networks out of the factory comes with number of security options activated: disabled public access, limited attempts for WebUI, SSH attemps and others. WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING

We understand that it might be difficult to choose the right product out of all the offers, that is why, we have participated in a live webinar with Emnify, where we had a chance to share our insights, how to do this at it's best! How to choose the right cellular router/gateway for your IoT solution? Thursday, 3 December 2020 at 14:00:00 UTC Register We understand that it might be difficult to choose the right product out of all the offers, that is why, we have participated in a live webinar with Emnify, where we had a chance to share our insights, how to do this at it's best! SPEAKERS Questions & Answers WEBINAR RECORDINGS Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. AMERICAS Name S. +1 Speakers Launching the TAP400 – The Wi-Fi 6 Access Point for Enterprise. EMEA Name S. +1 Speakers en Presentamos Teltonika Calyx, nuestro HAT+ celular para Raspberry Pi Rubén Z. +1 Speakers es RECORDING