We guarantee our products 24-month1 warranty period.
All batteries carry a 6-month warranty period.
Post-warranty repair service for products is not provided.
1 Additional agreement for an extended warranty period can be agreed upon separately.
If a product stops operating within this specific warranty time, the product can be:
Login to your VIP Helpdesk account. 3
Create new ticket and fill in the information about the non-functioning product.
Follow the instructions from the engineer and wait until your form is approved.
After the form is approved you will get it through E-mail.
Print the RMA form and send it together with the shipment.
If you do not have a VIP Helpdesk account, please contact your sales manager.
According to GDPR regulation, provided private data will be used with care and only for warranty purposes.
By agreeing with this return policy, client confirms that all information provided above is true, complete and accurate.