Questions and Answers //
During the webinar, You've asked a lot of questions, and some of them were answered at the end of the livestream. And here we would like to share with you all your questions and answers:
Q: Is there a possibility to use another Teltonika router on the server side to connect to the VPN client without using OpenVPN software connector? In my case, the customer does not allow to install the Software connector on his PCs.
A: To connect a PC directly to the RMS VPN server, it is currently required to use an OpenVPN client. Of course, depending on planned use case, it is possible to use configured Teltonika Networks device for PC access to the RMS VPN server.
Q: On the VPN: If we have RUT1 with LAN1 and RUT2 with LAN2, can we route LAN1 and LAN2 together? So a ressource on LAN1 can communicate with a ressource on LAN2
A: Yes, it is possible to route one router LAN to another for access.
Q: Will RMS Connect and RMS VPN have different pricing?
A: RMS Connect and RMS VPN use the same pool of available data that each RMS company has. To get more of this data, you can buy it using RMS credits.
Q: When it will be posible to force the use of two factor autentication?
A: Some RMS functionalities (like RMS API, Task manager) already force the use of multi factor authentication.
Q: Is 1 credit about 5GB?
A: 1 credit = 2 GB of company data. Each new RMS company initially gets 5 GB of free data.
Q: Will unused data expire after 30 days?
A: Unused RMS company data does not expire.
Q: Validity of each one credit is 1 month?
A: Credits that are assigned to devices are valid for 30 days. Unused credits do not have an expiration date.
Q: Is it possible to simultanously open several VPN Tunnels ?
A: You can create multiple VPN hubs, and the hubs themselves support any number of clients.
Q: How to add routes to all devices in subnet?
A: For example, if you create a route with the IP address 192.168.5.0 and the netmask 255.255.255.0, you will be able to reach all devices in the 192.168.5.1 – 192.168.5.255 range.
Q: Can we track how much data each VPN connection consumes?
A: Yes, each connection’s data usage is tracked while it is actively connected to the VPN hub. Total data used by the hub is also tracked and all of this is visible in the General tab of the VPN hub.
Q: Is there a possibility to connect PLC With RMS for control and monitoring?
A: It is currently not possible to connect non-Teltonika devices to RMS. However, using RMS VPN or RMS Connect you can manage any devices that are connected to your RMS-connected device.
Q: Is the manual adding of routes only necessary for IP-ranges/addresses outside the local networks outside the LAN defined on the RUTs - right?
A: The routes are necessary to reach any devices that are connected to the VPN client that is added to the hub. For example, to reach a PLC that is connected to an RMS-connected RUT device, you need to add a route.
Q: Can we manage users and access using the API?
A: Yes, you can manage your RMS users using the RMS API.
Q: Can you assign to SSID? So users on different wireless networks are routed through different VPNs?
A: There is currently no automatic client assigning by SSID. You would have to manually add the clients to the corresponding hub.
Q: Can we activate and deactivate the VPN at the remote unit itself using our own program running on the TRB245/255?
A: Yes, you can enable and disable the VPN from the device's side.
Q: Will I pay you a usage fee after purchasing a VPN gateway device?
A: All new devices added to RMS have 1 month of free trial service (not including RMS Connect and RMS VPN), after which to keep the device in RMS, there is a price of 1 credit per 30 days.
Q: My customer wants to create a point-to-point connection between 2 Teltonika routers. Would VPN be the better solution?
A: Devices that are connected to the VPN hub can reach each other, but it is not a direct point to point connection, as the connection goes through the hub itself.
Q: VPN Hub hosted by Teltonika Network. Can the customer host a VPN hub at their site? Such as VM Hub?
A: No, that is currently not possible.
Q: If mobile failover is used, does the SIM card need to have a fixed IP address for the VPN service to work.
A: The device must have an internet connection and has to be able to simply reach RMS - if it has a static or dynamic IP address is irrelevant.
Q: Is it possible to configure VPN remotely via LTE network without RMS device?
A: You can use the VPN hubs without RMS-connected devices, and just using the RMS users and custom users as your VPN clients.
Q: I have not seen an extra fee for VPN Gateway alternative products. It costs 1 credit per 2GB, is it true?
A: Yes, you can pay 1 credit to receive 2 GB of data that can be used by all of your RMS company devices.
Q: Does both RUT (using SIM card without public IP address) can connect together by VPN hub?
A: Yes, if both devices are connected to RMS, then they can both be added to the VPN hub and be reachable by each other without having a public IP address.
Q: Does RMS VPN hub keeps historic usage logs? Is it possible to set data usage limits?
A: You cannot currently set a data limit for your VPN hub. RMS VPN logs will be added in the future.
Q: Is it possible to use the routers RMS functionality with a custom backend, not using the Teltonika RMS/backend?
A: This can be done using the RMS API
Q: How can I reach a device with static IP Adress that is out of range of my teltonika dhcp server with vpn
A: If your device is added to a VPN hub, they get assigned a separate private IP address, that can be used to reach the device.
Q: Is it possible to connect between two or more Teltonika devices using RMS VPN?
A: Yes, if you connect several Teltonika devices to the VPN hub, the devices will be able to reach each other.
Q: What's the price for 1 credit ?
A: You can contact any of our resellers.
Q: Can you verify that using RMS there is no need for static IP addressed SIMS that are getting harder to get hold of.
A: Yes, you do not need a public IP to connect your device to RMS. All the device needs in an internet connection.
Q: Is it possible with RMS VPN to connect two Networks (Factories) that use the same IP address area (i.e. 192.168.0.0/24)? How does RMS make the separation of those „identical“ remote Networks?
A: RMS VPN currently does not allow adding two identical routes to a VPN hub, therefore your proposed setup would only work if the end devices in your networks would have unique IP addresses.
Q: Can I use the same local IP range on different routers and use RMS VPN?
A: If you wish to access the routers themselves using the RMS VPN, then you can do so, as all clients get assigned a separate private IP addresses.
Q: We would like to host the whole RMS + RMS VPN in our Data Center and possibly pay a subscription fee for the software.
A: RMS VPN will be added to the on-premise version of RMS in the future. Please contact our sales department for more information.
Q: Is the secure tunnelling achieved via AWS?
A: Yes, all RMS VPN servers are hosted in AWS.
Q: Can I connect devices with TCP IP and Modbus protocols by using RMS VPN?
A: Yes, you can.
Q: I have several PLCs from different brands, which support different protocols and are all connected to the same TRB245/255 unit. Will I be able to access all of them remotely?
A: Depending on the protocol, you should be able to access the different brands of PLC connected to the TRB units.