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DATA PROCESSING AGREEMENT

1. Overview

This Data Processing Agreement (“DPA”) governs the data processing relationship between UAB “TELTONIKA IoT GROUP” (including its Affiliates) (“Teltonika”) and the customer entity that subscribes to or uses Teltonika’s services and / or products (“Customer”).

This DPA applies to the Customer’s subscription to and use of Teltonika’s online service under the Terms of Service available at https://teltonika-iot-group.com/about-us/policies-certificates/terms-of-service/ or any other agreement between the Parties under which Teltonika processes personal data on behalf of the Customer (each separately or collectively the “Agreement”).

For the avoidance of doubt, this DPA applies solely to the extent Teltonika processes Customer Data on behalf of the Customer as a processor. The Customer remains solely responsible for any personal data it submits or processes through the use of services and / or products, including any personal data of its own clients, employees, or other third parties, and for ensuring that such data has been collected and processed in compliance with applicable Data Protection Laws. Teltonika shall not be responsible for the Customer’s compliance with laws applicable to the Customer’s processing of such personal data. 

Furthermore, this DPA does not apply to any processing of personal data by Teltonika as an independent Controller, including, without limitation, in cases of personal data processing for account management, billing, support (including helpdesk), compliance, or marketing activities.


2. Definitions

3. Roles and Responsibilities

4. Sub-processing

5. Security

6. Internation Transfers

7. Audit

8. Data retention and Deletion

9. Data Subject Rights and Assistance with Requests

10. Jurisdiction-Specific Terms

11. Limitation of Liability

12. Relationship with the Agreement

13. Applicable Law and Dispute Resolution

ANNEX A – Details of Data Processing

ANNEX B – Security measures

Annex C - Sub-processors

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