Introducing the Revamped Technical Training Programme
#2024, #training, #support
Teltonika is restructuring its Technical Training programme, moving from a broader, two-level format to an eight-module format with a greater focus on each module. This article overviews the new structure, the first module, and what you can expect from them.
Operating in accordance with our values and vision, we at Teltonika have always prioritised the continuous cultivation of our partners and their success. Creating networking products to meet market demand is a facet of that, and helping our partner gain technical mastery of our products is another.
To that end, we created the Certification Programme: a forum for us to teach and for you to learn about Teltonika networking devices and systems, the IoT technical and commercial landscapes, and more. This programme is divided into two halves: Product Training, which is oriented more towards commercial expertise, and Technical Training, which is oriented more towards technical support expertise.
The success and popularity of this programme have been an abundant source of mutual growth, but that doesn’t mean it cannot be improved. After a great deal of behind-the-scenes work, we are excited to share the new, revamped structure of the Technical Training half of this programme, what you can expect from it, and the value your business can attain by taking part in it.
The Eight Spheres of Training
Previously, Teltonika offered two broad levels of Technical Training. Level 1 covered the basics, while Level 2 delved into in-depth details and hands-on configurations.
However, IoT as a whole and Teltonika networking products specifically are comprised of an incredibly wide range of topics, each requiring deep understanding. Division based on complexity alone simply doesn’t do it justice.
As a result, the new structure of the Technical Training programme offers eight different training modules to choose from, each focusing on a different sphere of IoT:
- Fundamentals
- Industrial Networking
- Troubleshooting
- Mobile Technologies
- Networking Fundamentals
- Network Security
- RMS Fundamentals
- Solution Mastery
Getting Your Fundamentals
All eight modules are set to become available by the end of 2024, but the first one is already available now: Fundamentals.
The Fundamentals technical training module encapsulates the cornerstone foundational knowledge needed for sales and technical support teams working with Teltonika networking devices.
It covers topics such as networking basics, devices portfolio overview, operational systems, our Remote Management System (RMS), configuration examples, use cases, troubleshooting basics, WebUI/CLI usage, and internal systems.
So, what can you expect from this module?
This Fundamentals module takes place twice a month, lasting 15 hours over the course of three days. It is held in an online discussion format via Microsoft Teams in groups of 6-10 participants, and includes a final exam to test the knowledge and skill acquired. At the end of the module, participants receive an official completion certification, and those who fill out the feedback form also receive 12 RMS credits!
Hosting the module and guiding you through your path to mastery is our Networking and IoT Engineer, Aliaksandr Kholalau.
We might be biased, but Aliaksandr is a well-versed veteran in both the technical networking landscape and hands-on instruction in group settings, so rest assured your team will be in the best hands possible.
Don’t wait for your sales and technical support teams to figure things out on their own. Reach out to your Teltonika networking sales manager and inquire about the Technical Training today!
